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Outlet Manager - Montaigne Place, Lagos

  • Lagos
  • Salary: ₦100 000.00 - ₦170 000.00 Per Month (Negotiable)
  • Job Type: Permanent
  • Sectors: Marketing, Retail, Sales
  • Posted by Montaigne Place on Friday, January 11, 2019
  • Reference: 378705
  • Employment Equity Position
  • Apply before Tuesday, March 12, 2019 - 56 Days left
VERIFIED JOB AD

Vacancy Details

Employer: Montaigne Place

Reporting Relationships:

  • Functionally reports to: Head of Retail Operation
  • Administratively reports to: Head of Retail operation
  • Supervises: Sales Executives

Job objective(s):

  • Overall store management, supervision, and policy implementation including, Sales and inventory management, Employee on the job training, and development, Financial management, Customer service leadership.
  • Grow sales through the implementation of marketing and merchandising systems
  • Responisble for the store’s or outlet’s revenue quota.

Duties & Responsibilities:

1. Management

  • Lead others and work effectively with store team
  • Supervise, assign and direct activities of the store’s team
  • Effectively communicate information to store team and supervisors in an open and timely manner
  • Support Store team with actions plans for operational and service improvement

2. Customer Service

  • Assist customers with their questions, problems and complaints
  • Promote the company's customer service culture (greet, offer help, and thank)
  • Provide colleagues personalized customer service feedback and coaching
  • Handle all customer relations issues in accordance with company policy
  • Promote a positive shopping experience for all customers
  • Maintain customer privacy by not sharing customer data without authorization. 

3. Merchandising/Presentation

  • Stock shelves
  • Manage re-order levels & restocking from HQ for the store
  • Conduct merchandizing activities in line with approved brand guidelines
  • Account for promotional and sales support materials
  • Organize and execute the display and maintenance of off-shelf merchandise.

Required Skills

  • management skills : 3 to 4 years
  • retail sales : 3 to 4 years
  • outlet manager : 3 to 4 years

Candidate Requirements

Minimum Education Qualifications 

  • Bachelors degree
  • Masters Degree an advantage

Required Experience 

  • 3-4+ years of retail store experience.
  • Experience as store or outlet manager related retail environment and/or Luxury, boutique or fashion related industry experience with a client book is strongly preferred.  Experience with retail point of sale system very necessary
  • Accuracy and attention to detail.
  • Ability to organize and prioritize a variety of tasks/projects.
  • bility to work a full-time flexible schedule, including some early morning and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Required Competencies 

  • Deep Knowledge of the different product categories & brands
  • Analytical competencies
  • Skin types
  • Strong presentation skills
  • Negotiation skills
  • Persuasion Skills
  • Adept business knowledge
  • Abilities to organize
  • Strong written and verbal communication. 
  • Strong problem-solving skills
  • Bilingual+ English Speaker, Preferred. A polyglot with high fluency in English
  • Above average Telesales/Phone Skills
  • IT skills
  • Customer service skills
  • Team skills
  • Excellent communication skills
  •  Time Management skills
This position reports to: Head of Retail Operation Apply before Tuesday, March 12, 2019 - 56 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.

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