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Customer Service Representative - AEITH INVESTMENTS LTD, Kaduna

  • Kaduna
  • Salary: ₦70 000.00 - ₦100 000.00 Per Month
  • Job Type: Permanent
  • Posted by AEITH INVESTMENTS LTD on Monday, January 7, 2019
  • Reference: 378643
  • Apply before Friday, March 8, 2019 - 52 Days left
VERIFIED JOB AD

Vacancy Details

Employer: AEITH INVESTMENTS LTD

  • Communicates with customers through various channels.
  • Processes customer orders/changes/returns according to established department   policies and procedures.
  • Resolves customer complaints via phone, email, mail, or social media.
  • Maintains a positive, empathetic and professional attitude towards customers at all times.
  • Manages and prioritizes multiple concerns simultaneously.· 
  • Partners with the sales team to meet and exceed customer’s service expectations.
  • Gives advise on company information.
  • Takes payment information and other pertinent information such as addresses and phone numbers.
  • Provides appropriate and correct information to incoming customer order ,status and product knowledge requests.
  • Maintains positive attitude, even when faced with misplaced criticism or frustration.
  • Uses approved channels to reach out to customers and verify account information.

Candidate Requirements

  • B.Sc or HND in a higher institution.
  • Previous experience or training in Customer Service Role.for at least 1year.
  • Strong phone and verbal communication skills along with active listening skills.
  • Multi-tasking and soft skills with the ability to work with minimal supervision.
  • Customer-centric and familiarity with CRM Systems and practices.
Apply before Friday, March 8, 2019 - 52 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.

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