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Customer Service Officer - AEITH INVESTMENTS LTD, Abuja

  • Abuja
  • Salary: ₦68 000.00 - ₦100 000.00 Per Month
  • Job Type: Permanent
  • Posted by AEITH INVESTMENTS LTD on Wednesday, January 2, 2019
  • Reference: 378626
  • Apply before Sunday, March 3, 2019 - 47 Days left

Vacancy Details


  • Makes regular reports to management about progress and challenges
  • Help to collate data (information) from agents in the field
  • Holds regular meetings with department staff to discuss expectations and hear team concerns
  • Listen in on calls and conduct quality assurance when necessary
  • Evaluate call center agents performance
  • Make calls to customers
  • Distribute tasks across agents and ensure it is carried out efficiently
  • Working with a team to support a large number of incoming calls and emails
  • Generating sales leads, building sustainable relationships where necessary
  • On-board new employees and train them based on your expertise and skill set
  • Working with relevant stakeholders to mitigate defaulters  
  • Liaises with management, vendors, contractors and key stakeholders to ensure quality of products and efficiency of departme
  • Additional responsibilities maybe assigned as required

Required Skills

  • customer value : 1 year or less

Candidate Requirements

  • 1-2 years’ work experience in Customer Service Manager Position. Candidate should have successfully completed his/her NYSC 
  • Must be able to speak english and any other language
  • Preferred Skills
  • Excellent verbal and written communication skills
  • The ability to maintain calm under pressure
  • A thorough knowledge of the product or service the company they work for is offering
  • Very Good use of Microsoft office and proficient in the use of excel
Apply before Sunday, March 3, 2019 - 47 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.

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