Customer Care Representative - Hush' D Nigeria Limited, Lagos

  • Lagos
  • Salary: ₦50 000.00 - ₦60 000.00 Per Month (Negotiable)
  • Job Type: Permanent
  • Sectors: Retail
  • Posted by Hush' D Nigeria Limited on Thursday, November 22, 2018
  • Reference: 375825
  • Apply before Saturday, January 19, 2019 - 38 Days left
VERIFIED JOB AD

Vacancy Details

Employer: Hush' D Nigeria Limited

Hush’D Makeover is seeking an organized, goal oriented and friendly  customer service personnel to join our growing team in providing a  

top-notch service to our customers over the phone, in person, and  using written communications.

SERVICES/REQUIREMENTS

  • Maintain updated knowledge of all company products and services in order to provide adequate education to customers
  • Manage large amounts of incoming calls
  • Build sustainable relationships and trust with customer accounts  through open and interactive communication
  • Provide accurate, valid and complete information by using the right tools.
  • Handle customer complaints, provide appropriate solutions and  alternatives within the time limits; follow up to ensure resolution.
  • Provide information and instructions about relevant products and services
  • Make product and service suggestions to meet the customer’s specific needs
  • Foster and maintain relationships with customers to improve our  retention rate
  • Document important customer information for future reference
  • Process orders and returns
  • Promptly respond to customer questions submitted via email or our website

 


Candidate Requirements

 

Key Competencies

  • Strong phone contact handling skills and active listening.
  • Familiar with CRM systems and practices (Customer Relation Management).
  • Ability to multi-task, prioritize and manage time effectively.

Education and Experience

  • Applicants must possess a minimum of BA, BSC or HND
  • Minimum of 1-year experience in similar position
  • Sound computer knowledge
  • Please Note: You must be living in ikeja and its environs
Apply before Saturday, January 19, 2019 - 38 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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