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Customer Service Representative - Chelink Group, Lagos

  • Lagos
  • Salary: ₦95 000.00 - ₦120 000.00 Per Month
  • Job Type: Permanent
  • Posted by Chelink Group on Sunday, February 10, 2019
  • Reference: 324071
  • Apply before Thursday, April 11, 2019 -

Vacancy Details

Employer: Chelink Group

  • Serves customers by providing product and service information; resolving product and service problems. 
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Candidate Requirements

  • Must be able to grasp Product Knowledge with little or no supervision.
  • Must have Quality Focus.
  • Must have Problem Solving skills.
  • Must have proper Documentation Skills.
  • Listening and Phone Skills a MUST.
  • Ability to Resolve Conflict between customers
  • Ability to Multi-task.
  • Minimum of OND/HND in related field of discipline.
  • Professional qualification in Customer Service would be considered as added advantage.
Apply before Thursday, April 11, 2019 - Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.

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