Job Details
Employer: Evertop Realties Ltd

We are looking for a Customer-oriented Service Representative. This person will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

  • The target is to ensure excellent service standards and maintain high customer satisfaction.
  • Attracts potential customers by answering product and service questions; suggesting  information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Major Responsibilities

  • Managing large amounts of incoming calls
  • Generating sales leads
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
Candidate Requirements
  • Minimum of OND or Bsc. in any relevant field
  • Be persuasive, persistent and patient
  • Look smart
  • Be able to cope with pressure
  • Be flexible and adaptable
  • Have a mature personality
  • Have good organizational and administrative skills
  • Have the ability to prioritize
  • Have good IT skills
  • Be able to work to deadlines
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
Required Skills
communication skills : 1 year or less
organizational skills : 1 year or less
it skills : 1 year or less
This position reports to: hand_out@evertoprealtiesltd.com Apply before Thursday, February 8, 2018 - 59 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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